Success Stories

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See how Webeyez helps our customers perfect an online shopping experience that customers love

Webeyez tells me what’s wrong. I don’t have to go and find it.

Daniel Gange

Director of Ecommerce

By the numbers

Within 6 Months:

  • $3M+ Revenues recovered
  • 83% Higher shopper conversion for journeys with no OOS products

Challenge

Inefficient tools & limited visibility into root causes of abandonment
EQ3’s website has relatively large traffic and long browsing sessions. Most tools available require dedicated teams to analyze their data, creating a huge time-to-insights-ratio not feasible for EQ3’s four person team.

Further, though their current tools could help them identify where in the funnel people were abandoning, the specific errors and how they related to abandonment were not exposed. This meant costly hours lost digging through sessions that could still end up with conflicting opinions about the root cause. 

We saw 10X ROI and a strong jump in our ROAS.

Gio White Head of eCommerce Taos Footwear
Gio White

Head of Marketing and eCommerce

Taos Footwear is an internationally known market leader for women’s shoes. They are known best for their artisan craftsmanship, beautiful styles, and maximum comfort.

Challenge

Taos’ digital teams employed multiple web tools including Shopify analytics, Google Analytics, and Yottaa to measure buyer trends, site metrics and gain insights on the overall shopper journey experience.

Declining conversion and poor ROAS during holiday
From the existing tools, the Taos team was aware that:

  • Conversion at checkout had decreased from previous holiday periods
  • Their social media campaigns were delivering below-average ROAS

Unclear root causes and impact on business
However, the current tools were unable to identify the specific cause, nor how much any given issue was impacting the business. For instance, though checkout conversion had declined, site traffic had increased, making it even more difficult to quantify how much of the decline was due to site challenges.

Webeyez allows us to sleep well knowing that our site is performing at the highest level.

EZ Contacts
Joel Friedman

Head of Digital

EZ Contacts is a leading US based online eyewear retailer with headquarters in Brooklyn NY. As a full service company, EZ Contacts supports the full range of client eye care needs: contact lenses, prescription eyewear, designer sunglasses and eye care accessories.

Challenge

The online glasses and contacts industry is highly competitive. Customers seek online stores that offer shopping convenience, fair pricing and a wide variety of products.

In order to stay competitive, EZ Contacts works hard to provide customers with an optimized online experience.

To achieve ongoing high site performance, the management team sought a solution that could accurately and efficiently identify site issues while also delivering actionable steps to solve each issue detected.

Webeyez gives us X-Ray vision into the details of what is happening within our website.

DVF
Sherry Shi

DVF Chief Brand Officer

Diane von Fürstenberg is an internationally known brand for women’s fashion, offering a unique collection of ready-to-wear clothing and accessories.

Challenge

Multiple customer friction points
In the Spring of 2021, DVF.com replatformed their website to Shopify+. The update revealed several website issues impacting online conversions including login and registration difficulties, slow page load speeds, and errors in the checkout and shipping stages of the online funnel.

Limited visibility into the “why”
The DVF team had access to analytical data from Google and Shopify+. But while these platforms could show where in the funnel shoppers were dropping off, the team struggled to identify why issues occurred and how to prevent them.

Reliance on manual analysis
Finally, gathering user behavior insights required extensive research from multiple data sources; a time-consuming process that didn’t always guarantee the team could recreate and solve the issues.

We saw a 10.5% increase to conversions due to items identified by Webeyez.

Blake Skjellerup

Director of eCommerce

Fredricks of Hollywood is a leading brand for lingerie and women’s intimates.

Challenge

In 2020, Fredericks migrated to a new e-commerce platform, a process that resulted in several site performance challenges, a drop in conversion rates and impacted the online shopping experience of Frederick’s customers. The number of Customer Support tickets grew sharply as shoppers complained of add to cart issues, various goal failures, payment errors and slow page load times.

Webeyez gives us insights into to the health of our website.

Chris Myers

Director of User Experience, eCommerce, Bronson Laboratories

Bronson Laboratories is US based healthcare company that produces quality nutritional products and health innovation for over 60 years.

Challenge

Bronson Vitamins launched a new website in 2020 to provide its customers with an unparalleled online shopping experience. The new site contained a great interface and a smooth user journey with hundreds of unique and specialized products.

Webeyez identified the exact point where things were going wrong.

Sharon Dagan

Resident Co Founder and CTO

Resident is a direct-to-consumer company that owns and operates multiple online brands which cater to different consumer furnishing needs.

Challenge

To support the growing needs of their online clients, Resident sought a real time solution that could quickly measure site performance and detect any elements inhibiting the conversion process including: page load time, technical issues, validation errors.

Webeyez’ data insights + session recordings gave us a complete view of each issue.

Daniel Engelman,

Technical Director Jellyfish Israel

Jellyfish the company represents a new kind of digital business, where agency services are combined with consultancy, training and cutting-edge technologies.

Challenge

The Jellyfish Israel team sought a versatile “cross-team” solution that could bridge the gap between the technical issues identified on client’s websites and their impact on sales and conversion results.

Webeyez replicated site issues and helped clients and development teams prioritize issues.

Ethan Roberts

Director, Bright Owl Digital

Bright Owl Digital is a technical development partner for small and medium-sized UK-based online retailers such as Atterley and Chemist 4U.

Challenge

Historically, the team has used several tools to monitor and troubleshoot the technical performance of their customer’s websites. While useful, the tools were not revealing how technical issues were affecting the website from a business perspective.

Webeyez gives us the transparency to see how technical issues affect revenue and conversions.

Ard Huisert

CMO and Head of IT and BI for QLF Brands

QLF Brands is a leading European online marketer that manages successful ecommerce shops such as lampenlicht.nl and lampandlight.co.uk.

Challenge

The QLF Marketing team needed an “in-house” solution to accurately measure site performance and also gauge the frequency of technical events which affected conversion (QLF sites are built on the Magento Commerce/ Adobe eCommerce platform).

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