Who We Are
We developed Webeyez to provide our customers with the right tools to perfect their customer’s online journey. Our intelligent eCommerce solution resolves the lost revenue mystery and drives online sales performance.
Webeyez grew out of a personal quest to align website technology together with business success (and failures). We equip our customers with the right insights needed to search below the surface, perfect the online buyer experience and increase site conversions.
Your Impact
At Help Scout we we serve over 12,000 customers and empower them to provide better customer service through our platform. These customers range in size from small businesses with 2-5 Users to enterprise customers with hundreds of Users. You'll play a key part in establishing 1:1 relationships with larger customers to ensure successful product adoption, drive expansion revenue, proactively manage renewals and prevent churn. Based on what you learn from these relationships, you'll share feedback and updates internally to influence product development as well as inform future revenue growth.
Please note that at this time we are only able to hire for this role in the United States.
About the Role
- You'll work with to build 1:1 relationships with our larger customers. You'll be their trusted advisor working alongside them to ensure they're successfully achieving goals with Help Scout.
- You'll work with these customers to optimize their existing setup, understand current challenges, assist with facilitating change and drive new feature adoption.
- Based on what you learn, you'll advise on the ideal Help Scout Plan & feature adoption. This will include upgrading customers to higher tiered plans and working with them through the process from evaluation all the way through successful implementation.
- You'll proactively monitor and manage communications around annual renewals.
- You'll be responsible for establishing a scheduled meeting cadence with these accounts where you'll be documenting key contact roles, use cases, payment preferences, strategic goals and overall health of the account.
- You’ll be responsible for reporting learnings and valuable feedback to the product team so that we can improve the product and prioritize the right projects.
- You’ll be proactively reporting on upgrade/expansion/churn of your customer base to the finance team so that we can forecast accurately.
About You
- You'll work with to build 1:1 relationships with our larger customers. You'll be their trusted advisor working alongside them to ensure they're successfully achieving goals with Help Scout.
- You'll work with these customers to optimize their existing setup, understand current challenges, assist with facilitating change and drive new feature adoption.
- Based on what you learn, you'll advise on the ideal Help Scout Plan & feature adoption. This will include upgrading customers to higher tiered plans and working with them through the process from evaluation all the way through successful implementation.
Benefits
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.